Andrea

Senior Workplace Investigator

Andrea has extensive experience investigating a wide range of workplace issues.

Having worked in private practice, government oversight, and self-regulated professions, she brings exceptional skill in managing investigations from the straightforward to the complex and highly sensitive.

Expertise

Andrea conducts investigations into harassment, discrimination, bullying, fraud, and general misconduct. She is experienced in both unionized and non-unionized settings and is known for her trauma-informed approach, skill in rapport-building, and ability to provide actionable insights and policy recommendations.

Background

Andrea began her career as a litigator before transitioning into workplace investigation, drawn by the opportunity to resolve problems and promote healthier organizational cultures. She has twice been retained by Rubin Thomlinson LLP, a leading workplace investigation firm, and has held senior roles including Director of Professional Conduct at the College of Dental Hygienists of Ontario (2017–2020) and Investigator at the Office of the Ombudsman of Ontario (2010–2016). From 2008 through 2020, she also served as Manager of Investigations and Resolutions at the College of Occupational Therapists of Ontario.

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Experience

Harassment

Workplace Misconduct

Bullying

Trauma-Informed Investigations

Discrimination

Policy Development & Resolution

Education

LLB, University of Ottawa; Called to the Bar of Ontario, 2005

BA, Political Science, University of Western Ontario

Certified Investigator, Council on Licensure and Enforcement Regulation (2008–present)

Additional training: Conflict Resolution, Dealing with Difficult People, Effects of Trauma on Memory, Unconscious Bias

Proud to Support Leading Organizations

Our Process

01 Discovery

Typically within 24 hours of your inquiry, our intake specialist will connect with you to understand the circumstances, allegations, relevant policies or legislation, timelines, and any special considerations.

02 Investigator Selection

Based on your needs, we recommend a Lead Investigator and provide their bio and hourly rate. Once approved, we conduct a conflict check to ensure neutrality.

03 Engagement

We prepare a Terms of Reference and Agreement outlining our mutual roles and commitments. After approval, we schedule a kickoff meeting to confirm details and coordinate communications to the parties and relevant stakeholders.

04 Investigation

With everything in place, the investigation begins. You’ll receive regular status updates throughout the process. At conclusion, we deliver a clear, peer reviewed, comprehensive report including findings, analysis, and—when appropriate—recommendations.

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Why work with Certitude?

At Certitude, we bring clarity and confidence to even the most complex workplace matters. Our investigators are selected for their expertise, neutrality, and professionalism—and we’ve built a process that ensures fairness, consistency, and quality.

Expertise with Complex and Sensitive Allegations
Consistent, Defensible Process and Reporting
Truly Neutral and Fair Approach
Deep Bench of Skilled Investigators

Certitude conducts investigations at the request of employers. We do not engage directly with employees. We do not provide legal advice.